User Guide Articles
- Setting up access levels
- Setting access levels for staff
- Viewing your live CCTV footage
- Remotely viewing your archive CCTV footage (Security Spy Only)
- Downloading New CCTV footage
- Keeping your site details up to date on BearBox
- Changing Keypad Messages
- Access logs
- Viewing your site layout
- Projector and store display settings
- Accessing Your Site Reports
- Email preferences
- Staff Alarm Settings
- Setting your Sounders
- Setting alarm times
- Can a customer have multiple units with one access code? Can they have multiple access codes?
- Manually disable an alarm
- Create a unit list and add units
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Disappearing User / Old Rental InfoOne of my users seems to have disappeared and/or the unit rented to a user has reverted back to being rented by a different user on the BearBox website.
Users should never disappear unless they are specifically erased.
- Check that you're using the correct BearBox website – storage.bearbox.com. You may be seeing old information on a test website.
- If this doesn't answer your issue, contact BearBox support
Basic System Outline
- BearBox interfaces directly with your unit rental software via the internet.
- Customer data and unit rental information is sent to the BearBox server.
- The BearBox Website is used to set up the customers' allowed zones and access levels. This is also where you can see access logs.
- The Host holds the database of users, PINs and rented units for the site. It makes all decisions on the site - whether to give access to a user and whether a unit has been opened legally (or forced).
The Host carries out all communications with the BearBox server via the internet. It also has inputs and outputs for interfacing with other systems on site – commonly an intruder alarm system. The interface is typically used to disarm parts of the building intruder alarm while a user or staff is on site.
- The main component that interfaces with users is the Door Controller.
- By means of a PIN Keypad, Proximity Reader or Biometric ID device, every user requests access from the Door Controller.
- This then signals the door or gate to open, subject to verification from the Host. The Door Controller also monitors the access door and provides a signal to the Host if the door has been held open for too long.
- The Multiplexer Unit (Mux) provides continuous monitoring of any storage units that are fitted with:
- Door Contacts or PIR Sensors. The Mux signals to the Host every time a unit door is opened or closed. The Host then checks whether it is a valid opening (i.e. the user is currently logged on site).
- A variant of the Door Controller is the Lift Controller. This allows one keypad or reader to give access to a number of floors from within an elevator car, according to a user’s access rights.
BearBox does require an internet connection for updates to the user database on your site and to change any settings on-site e.g. alarm sounder timings. It does not need to be online at all times, however, and a loss of internet connection will not cause any issues with normal operation of the site: currently registered users will still be granted access at the correct times and alarms and notifications will continue to perform correctly.
It's very hard to give an exhaustive list of the things that BearBox can do. The system and software are constantly evolving to meet the needs of customers with different kinds of site. Because BearBox is so flexible, it's very likely that it already includes the requested functionality - and if it doesn't yet, we'll be happy to talk with you about adding it in!
We fix the vast majority of support issues without anyone needing to set foot on your site. On each BearBox installation we include a logging computer which resides on your site and is connected to the network used by BearBox. By remotely logging into this computer we can diagnose and fix software and data issues on your site as well as updating BearBox software. We can also use this method to identify any hardware issues that may require an engineer on site.
N.B. The netbook is for support and update purposes only and in no way essential to the proper functioning of your BearBox site.
BearBox supports Space Manager, Rent+, Store-IT and others. Whatever unit rental software you may have, BearBox can be tailored to fit your requirements. If you don't have unit rental software for your site, you can even use BearBox's own built in unit rental software, which is always available online as part of the BearBox package.
Yes – all of our systems are designed to the standard BS EN ISO 9001. This is a recognised international standard for quality which means that amongst other things:
- We have quality control systems in place and we use tested components in our installations.
- We keep records of where we source our components, so that they can be traced.
- We determine customer requirements and listen to feedback.
Yes – we are accredited by NSI (National Security Inspectorate)
We have offices in London, but we're an international company with business throughout Europe.
TeamViewer Remote Support application
If a BearBox team member has asked you to do so, please download and run the BearBox Remote Support application.
The application is a mini version of TeamViewer that will allow us to access your system. It is compatible with Windows, Mac and Linux operating systems. Quitting the application prevent our accessing.